HELP FAQ FOR ACCESSING YOUR PURCHASES
Having Trouble Accessing One of Your Purchases?
No Worries, I have you covered with some step-by-step instructions below.
When you are a subscriber to the Darkroom Underground or you purchased any of my training in the form of video workshops or eBooks you are taken to gumroad.com to make the purchase. Gumroad.com is the e-commerce provider and the electronic delivery platform and this is where your library is located.
Anything that you purchase from Tim Layton Fine Art will be automatically backed up in your personal library so you never have to worry about losing any of your training materials. See the notes about this below.
DARKROOM UNDERGROUND MEMBERS HELP
To access the latest episode, just go to https://app.gumroad.com/library and use the email address and password that you used when subscribing to the membership.
I don’t know your password, so if you forgot it, email support at [email protected] and they will help you.
If by chance you did not establish your password at the time of purchasing your membership, all you need to do is go to https://app.gumroad.com/login and use the same email account you used for the membership and assign a password. Then just hit the “Login” button and then either click on “Library” or go to https://app.gumroad.com/library and your Darkroom Underground Membership will be there along with all of the content.
There are folders for each episode now, so just choose the folder for the episode you want to watch. There may also be a PDF of some technical notes related to the episode as well.
Both Tim Jr. and I hope that you enjoy this latest episode and please send me a note and let me know what you think.
My email address is [email protected] if you have any questions, comments, or need help.
VIDEO WORKSHOPS & GUIDEBOOK HELP
During the purchase process, you supplied your email address and created a password.
At the time of purchase you are automatically taken to your new purchase and an automated email is sent to you with access instructions. If you are not seeing those emails, you will want to check your SPAM folder and mark them as safe, so you can get the update messages in the future. With every workshop or eBook, you get free updates for life and you will want to make sure you are able to receive those messages from me when I publish updates.
STEP BY STEP INSTRUCTIONS
Step 1 - Go to gumroad.com and click on the login button in the upper right corner of the website.
Step 2 - You will see a login screen as illustrated below and now you simply login with the email account and password you used during the purchase process.
Please note that I don't have access to your account and I do not know your password.
If you have forgotten your password, you can click on the "Forgot Your Password?" link in the lower left corner of the login screen as shown below and follow the steps to recover your password.
Step 3 - Click on Your Library Button to access all of the training content you have ever purchased from me.
If you are still having issues with accessing your training materials, send an email to [email protected] and copy me so that I am aware you are having the issue.
Thank You For Your Support And Send Me an Email And Let Me Know How You Are Doing.